Terms and Conditions
10% DISCOUNT - By ordering more than one product you save 10% on your whole order.
| About Us In 1989 the founder of the company (Neil Ballantyne) left the British Army (where he had been serving as a Captain in the Parachute Regiment) and undertook the task of fundraising for 'Para 90', which commemorated the 50th anniversary of the founding of the British Airborne Forces. One of the commemorative designs was a bronze figurine of a Modern British Paratrooper. Due to supply problems, and the popularity of the design, orders for the figurine were soon backing up alarmingly. Having exhausted other potential manufacturers, it became clear someone had to learn the skills required to actually make the figurines to meet the immediate demand. During the summer months of 1990 Neil mastered how to make the molds and the basics of manufacture. By Christmas he had caught up with the orders and organised a small production unit capable of making first class products. Neil realised that there was a long-term market for high quality designs and with his wife Michelle, set about founding a company. In January 1991, 'Ballantynes of Walkerburn Ltd' was incorporated, with the goal of making hand crafted, high quality, presentation items, particularly for the armed forces. By the end of 1994 Ballantynes figurines were firmly established within the British armed forces, and the collection of Bagpipers had attracted the interest of a number of quality gift shops who appreciated our product's potential as a 'desirable' collectable. We've steadily expanded our range, whilst remaining true to our core values. We now design collections of exclusive figurines encompassing many areas of interest and are proud to see our designs being collected worldwide. We are located in the Scottish Borders 30 miles south of Edinburgh in the small village of Walkerburn. We occupy an old historic textile mill on the banks of the River Tweed, a truly beautiful and tranquil setting in which to work Ballantynes of Walkerburn has a committed team of highly skilled and experienced staff, providing a focus of employment within the village. Our range continues to develop offering new designs to a discerning and expanding range of customers. Ballantynes of Walkerburn have been making figurines since 1991 and are now one of the best known British producers of Military and Service related figurines. We regularly work with many of the British Army Regiments to produce new items and are proud of our long association. The figurines you see are all approved and bought by the Regiments themselves. The Fire and Police Service figurines are also made with the help of members of each respective service and are also regularly used as farewell and retirement gifts. We also make other ranges and offer wide selection of historical, equestrian and general interest figures. Each month we sculpt new items and so our collections gradually expand. Our Wildlife collection is the finest in the UK and offers a wonderful selection. In addition we also offer a quality Crystal Tableware collection called 'Tweed Valley Crystal'. We welcome visitors to the factory where we have a small showroom. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling SHIPPING The Shipping charges are calculated during the ordering process. We use Parcelforce for our UK and Worldwide parcels and they offer a full online tracking service to all users. BREAKAGES IN TRANSIT. We take great trouble in the way we pack the goods and hope that they will arrive with you in good condition. If, for any reason, this is not the case we will sort it out to your satisfaction. Just keep the damaged article and let us know that it has arrived broken. We will sort out a replacment immediately and send it out to you, where possible we will arrange to have your damaged piece collected for return. |
| Delivery Schedule All our items are made by hand so please allow up to 28 days for delivery. On a day to day basis however, we aim to turn all orders around in a maximum of 7 days. We will try to meet your deadlines, but please understand that this may not be achievable all the time and we appreciate as much notice as possible. Our freight carriers we can guarantee delivery worldwide under the terms stated in their contracts (normally 3 - 5 days). |
| Back Orders If your item is not in stock, we will make it for you. - how's that for service ? |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security We are commited to looking after your security and assure you that your transaction is completely safe and secure. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption and we use secure sockets throughout our system. Orders are only decrypted after they reach our computer and are are not held in clear text on any web site. We use HSBC for all our credit card transactions. |
| Guarantee We entirely manufacture all the products sold in this catalogue and we therefore guarantee your satisfaction. All of our products come with a 30 day, no quibble, refund guarantee. (this is providing that the goods are returned to us in perfect condition). |
| Reaching Us If you would like to contact us, please email us on sales@bofw.com Alternatively, you can telephone us on +44 (0) 1896 870697 or Fax us on 44 (0) 1896 870409 Or write to us at: Ballantynes of Walkerburn Ltd, Units 1 - 4 Tweedvale Mills (East), Jubilee Road Walkerburn, Border Region, Scotland, EH43 6AB. |
| Privacy Policy Ballantynes of Walkerburn Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Returned Items: Returned goods can only be credited if returned in perfect condition, in the original packaging, within 14 days of invoice date. |
| Remittance Terms We recommend payment in the form of credit card and are pleased to accept any of the following: Mastercard, Visa, American Express, Switch, Delta, Maestro, Solo, Electron |
10% DISCOUNT - By ordering more than one product you save 10% on your whole order.
